Knowledge Base Plugin for Documentation and FAQs

Descripción

The best WordPress Knowledge Base plugin

Instantly create an online self-service Knowledge Base for your users, customers and employees.

✅ Why Choose Echo Knowledge Base?

  • It’s an easy-to-use plugin for your WordPress website.
  • Choose from ready to use professional designs.
  • Match your theme with a simple visual Editor, no coding required.
  • Organize your articles and categories into five levels of hierarchy.
  • All essential features are free, plus get access control and more with add-ons.
  • Friendly and timely support from our team.

Layouts
* Basic Layout – Demo 1 here
* Basic Layout – Demo 2 here
* Tabs Layout – Demo 3 here (Multi Product Example)
* Tabs Layout – Demo 4 here (Multi Product Example)
* Category Layout – Demo 5 here

Consulta nuestra documentación de la base de conocimiento aquí

✅ KEY FEATURES

  • Set up in 5 minutes
  • Organize your documentation by team, product, and service using the Tabs Layout
  • Coded for best SEO results
  • Fast search bar with listed results
  • Five levels of hierarchical documentation
  • Ordering of articles and categories alphabetically, chronologically, or in any other order
  • Add tags, breadcrumb, back button, and comments to your documents
  • Navigation sidebar listing categories and articles
  • Includes auto-generated TOC
  • Supports RTL, WCAG accessibility, WPML and Polylang
  • Responsive design that works with any theme
  • Shortcode and templates designed for Frequently Asked Questions

💡 EASY TO STYLE WITH PRE-MADE DESIGNS

  • Choose from 26 professional pre-made designs, no coding required.
  • Enjoy a variety of colors, styles, and layouts.
  • Switch between designs with a single click.
  • Choose from Basic, Tabs, and Category Focused Layouts.

💡 WORKS WITH BUILDERS

  • Compatible with Elementor and Templates
  • Works with Beaver Builder, Divi, Visual Composer, and others.

💡 HIGHLY CUSTOMIZABLE

  • Enjoy an easy and simple visual Editor.
  • Change any text labels shown on the front-end.
  • Set colors, styles and enable or disable features.
  • Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.

💡 HELP DIALOG INTEGRATION

The free Help Dialog plugin offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog shows FAQs, search, and a contact form. Learn More

🚀 Add-ons Features

  • Control del acceso y los permisos en base a los grupos, los usuarios y perfiles de WordPress y los perfiles personalizados.
  • Controlar los artículos públicos y privados y quién puede leerlos, escribirlos y editarlos.
  • Crea múltiples bases de conocimiento con diferentes artículos, categorías, etiquetas y más.
  • Crear layouts de barra lateral y de cuadrícula.
  • Importa artículos y categorías.
  • Vote on articles, add a feedback form, and learn from analytics.
  • Usar widgets y códigos en las categorías, en los artículos y en la barra de búsqueda.
  • Reemplazar artículos con archivos PDF, documentos externos, enlaces a videos y más.
  • Filtrar la búsqueda por categoría.
  • Usa los análisis de la búsqueda avanzada para determinar las búsquedas más populares y las búsquedas sin resultados.
  • Migrate, create and copy articles and images from your Knowledge Base.

Casos de uso

  • Preguntas frecuentes (FAQ)
  • Base de conocimiento interna para empleados y equipos de una intranet de una empresa
  • Base de conocimiento externa para clientes
  • Documentación de productos y servicios
  • Manuales del producto
  • Webs de comercio electrónico
  • Normas y políticas de organismos gubernamentales
  • Escuelas y universidades (eLearning)

Disfruta de otras muchas características que te ayudarán a crear una mejor documentación:

  • Vincular las categorías a la página de archivo de la categoría
  • Recuento de artículos en categorías
  • Slug de artículo personalizable que incluye el nombre de la categoría
  • Controlar la longitud de la lista de artículos debajo de cada categoría.
  • Upload custom images for categories
  • El desarrollador se conecta al resultado de los artículos.
  • Y mucho más.

💡 GO FURTHER WITH ADD-ONS

Lote PRO
Mira nuestro lote PRO.

Gestión de accesos
La gestión de accesos permite que los administradores, empresas y organizaciones controlen y limiten el acceso a su base de conocimiento privada en las cuentas de usuario de WordPress. Autoriza a través de los roles y grupos.

Layouts elegantes
Los layouts elegantes incluyen layouts de cuadrícula y de barra lateral. Usa el layout de cuadrícula o el layout de barra lateral para la página principal de la BC o combina layouts básicos, de pestañas, de cuadrícula y de barra lateral de diferentes formas. Saber más.

Múltiples bases de conocimiento
Crea múltiples bases de conocimiento, una para cada producto, servicio, tema o departamento. Una base de conocimiento diferente para cada artículo, URL, página principal de la BC y pantallas de administrador. Saber más.

Búsqueda avanzada
Mejora las búsquedas que hacen los usuarios y consulta los análisis de búsqueda, como búsquedas populares o búsquedas sin resultados.Saber más.

Article Rating and Feedback
Let your readers rate the quality of your articles and submit insightful feedback. Utilize analytics on the most and least rated articles. Learn More.

Widgets
Añade la búsqueda en la base de conocimiento, los artículos más recientes y otros Widgets y shortcodes a tus artículos, barras laterales y páginas. Aprende más.

Links Editor for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

  • (PRO) Layout de cuadrícula – Demo 5 aquí
  • (PRO) Layout de barra lateral – Demo 8 aquí
  • (PRO) Enlaces – Demo 9 aquí

OUR FREE COMPLEMENTARY PLUGINS

✅ The Help Dialog offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog includes FAQs, search, and a contact form. Learn More

Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Content Down Arrow is coming soon.

Capturas

  • Basic Layout example with images

  • Tabs Layout example with images

  • Categories Focused Layout example with icons

  • Article page with breadcrumb, back button, print button, Table of Content, widgets, and more

  • Estilos para la página de archivo de categoría

  • Drag and drop to reorder articles and categories

  • Change colors and styles easily in KB visual Editor

  • Adjust the width and content of sidebars with KB visual Editor

  • PRO version: Advanced Search with analytics showing popular and not-found searches

  • PRO version: Elegant Layouts with Category sidebar and list of articles

  • PRO version: Access Manager to restrict access to knowledge base content

  • PRO version: Advanced Search and Sidebar from Elegant Layouts

  • Tabs Layout example

Bloques

Este plugin proporciona 1 bloque.

  • Knowledge Base Plugin for Documentation and FAQs

Instalación

Puedes instalar Knowledge Base for Documents and FAQs desde tu escritorio de WordPress o subirlo manualmente por FTP.

OPCIÓN 1: Instala el plugin Knowledgebase desde WordPress

  1. Ve a “Plugins -> Añadir nuevo”.
  2. Busca ‘Base de conocimiento para documentos y preguntas frecuentes’ e instala el plugin.
  3. Activa el plugin en el menú Plugins.
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

OPCIÓN 2: Subir archivos de plugin de forma manual

  1. Descarga el archivo del plugin de la página del plugin: echo-knowledge-base.zip.
  2. Descomprime el archivo echo-knowledge-base.zip.
  3. Sube la carpeta ‘echo-knowledge-base’ al directorio ‘/wp-content/plugins’ (no renombres la carpeta).
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

Preguntas frecuentes

¿Dónde puedo encontrar toda la documentación sobre knowledgebase?

Encuentra documentos completos con opción de búsqueda en Knowledge Base

Reseñas

17 de septiembre de 2022
I was looking for a knowledge base plugin that supports multiple KBs and at the same time has separate taxonomies controls over different KBs' category slugs (that means I can use the same category slug names in different KBs because they belong to different custom taxonomies). I purchased BetterDocs Pro but it couldn't meet this need. Refunded BetterDocs Pro and turned to Echo KnowledgeBase. Works perfectly as I need it and provides tons of control in every aspect of the system. I believe it's a much more capable product than most other KB competitors on the market. There were some incompatibility issues with my current site builder but after reporting them, the developer addressed these issues and fixed them fairly quickly. Very responsive and effective support team! I've purchased many premium plugins and Echo KB is one of the best. Highly recommend it!
19 de agosto de 2022
I'm a complete beginner with Knowledge Base, and we're setting it up for a non-profit organisation's website. The first 20 minutes, and I had the KB app looking and working with our template. We came across a small challenge and reached out to support. Echo Plugins support responded within 24 hours... a few emails to and from, and the challenge was swiftly resolved. Thank you Echo Plugins!
13 de junio de 2022
We tried a half-dozen knowledge base and help desk plugins. For our project, the best solution was the Echo Knowledge Base with the Basic Add-ons and related Creative Add-ons. Some of the functionality we like: the search tool is fast and accurate a tree-view of all categories and articles is available sub-categories are supported page-level table-of-contents widget floats along with each article can modify look of pages using either built-in editor or CSS styles The support has been top-notch. I've sent a few tech support emails to them, and they've all been answered within 24-48 hours. One was a bug-report, which they fixed and posted a new version in about a week (excellent). A few were enhancement requests, two of which they said they'd attempt to get to, and another they showed me a nice work-around for. In addition, they appear to be actively working on improvements to the product, which is important to the success of any software project.
Leer todas las 77 reseñas

Colaboradores y desarrolladores

Este software es de código abierto. Las siguientes personas han contribuido a este plugin.

Colaboradores

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Registro de cambios

9.12.0

Release Date: Aug 23, 2022

  • Update: New UI for simple KB configuration
  • Update: Improve debugging
  • Update: Contributor can see a list of KBs
  • Update: full width when printing article
  • Fix: Cleanup and minor fixes

9.11.0

Release Date: June 25, 2022

  • Update: Option to show article title with Current Template
  • Fix: Cleanup and minor fixes

9.10.0

Release Date: May 23, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: KB Block Theme template
  • New: Article list indentation
  • Update: WordPress 6.0
  • Update: list available shortcodes and widgets
  • Fix: Cleanup and minor fixes

9.3.0

Release Date: Apr 2, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: Add backend mode to the Editor
  • Fix: Article content output for Current Template
  • Fix: Cleanup and minor fixes

9.2.1

Release Date: Mar 5, 2022

  • Fix: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.2.0

Release Date: Feb 25, 2022

  • Update: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.1.0

Release Date: Feb 18, 2022

  • New: Articles Index Directory shortcode
  • Fix: Cleanup and minor fixes

9.0.2

Release Date: Feb 2, 2022

  • Fix: Category private articles query.

9.0.1

Release Date: Jan 31, 2022

  • Fix: Revert change to article content output.

9.0.0

Release Date: Jan 30, 2022

  • New: navigation sidebar with categories and articles
  • Update: Various fixes and improvements.

8.4.0

Release Date: Nov 26, 2021

  • New: control speed of TOC scrolling
  • Update: Add import/export add-on links
  • Update: Allow private articles
  • Update: Various fixes and improvements.

8.3.0

Release Date: Nov 11, 2021

  • Update: Setup Wizard improvements.
  • Update: Various fixes and improvements.

8.2.2

Release Date: Oct 12, 2021

  • Fix: search finds only publish posts
  • Fix: Cleanup and minor fixes

8.2.1

Release Date: Sep 30, 2021

  • Update: resolve rare update issue

8.2.0

Release Date: Sep 30, 2021

  • Update: Add more access control settings
  • Fix: Cleanup and minor fixes

8.1.1

Release Date: Sep 17, 2021

  • Fix: Issue with post being array
  • Fix: Cleanup and minor fixes

8.1.0

Release Date: Sep 16, 2021

Changes:
* New: Access control – choose what Authors and Editors can change and if they can view analytics
* New: On the Category Archive Page, the author, date and category can be turned on or off
* New: Option to include or exclude articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

8.0.1

Release Date: Aug 19, 2021

Changes:
* Update: do not include articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

7.7.0

Release Date: May 20, 2021

Changes:
* New: Typography font options for text
* New: Custom icons for sub-categories in Categories Layout
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.6.0

Release Date: May 2, 2021

Changes:
* Update: Accessibility
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.5.0

Release Date: Apr 9, 2021

Changes:
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.4.0

Release Date: Mar 27, 2021

Changes:
* New: Search hit and miss counter
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.3.1

Release Date: Feb 28, 2021

Changes:
* Fix: Issue with Multi-network and editor

7.3.0

Release Date: Feb 28, 2021

Changes:
* Update: preparation for WordPress 5.7
* Update: theme presets
* Fix: Cleanup and minor fixes

7.2.1

Fecha de lanzamiento: 5 de febrero de 2021

Cambios:
* Corrección: Carga del editor del frontend
* Corrección: Limpieza y correcciones menores