Descripción
Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.
Benefits
- Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.
- Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.
- Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.
- Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.
- Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.
- Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.
- Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.
- Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.
Features
- Support pages in website frontend for starting/accessing conversations
- Members can open a conversation directly, while visitors have to confirm their email first
- Admins can see and access open Conversations from backend
- Report Content button for any post types (configurable)
- Contact Owner button for any post types (configurable)
- Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
- My Conversations page to website frontend, to access own tickets by logged in users
- Custom support departments for website / report content / contact content owner / contact user
- Floating support buttons (contact, new messages) on all pages (can be disabled)
- Message counter in backend (site support) and frontend (for creators)
- Send webcam/screen/microphone recordings and file uploads in conversations
- Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
- Custom form per department enables custom fields per conversation (ticket)
- Invite by email to fill a form, contact a department or join a new conversation
- Can messages, add to later messages for quick replies
- Integrates with MicroPayments Plugin for paid support (per conversation, message)
- Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
- Multilanguage conversations with DeepL integration for translating messages on request
More features to come …
License
This plugin is released under a GPL license.
Capturas
Preguntas frecuentes
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How does system prevent bulk submissions from “visitor” bots?
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A visitor needs to register a contact and confirm email to create a new ticket.
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How are tickets secured ?
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Each contact (email) has a code to access ticket.
Colaboradores y desarrolladores
Este software es de código abierto. Las siguientes personas han contribuido a este plugin.
ColaboradoresTraduce “Contact Forms, Live Support, CRM, Video Messages” a tu idioma.
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Revisa el código, echa un vistazo al repositorio SVN o suscríbete al registro de desarrollo por RSS.
Registro de cambios
1.10
- Google tracking gtag for main events: contact view/new/confirm, conversation view/new, message new, form view/submit
- Tags
1.9
- Option to allow visitors start conversation before confirming contact (resulting in pending conversation)
- Counters for new and pending conversations in conversation list
- Support can see how many conversations a contact openeded and browse these
- Filter conversation list by status, department, contact
- Sort conversation list by status, created, updated
1.8
- Add/Remove contacts from conversations
- Reply to messages in tickets
- Set custom conversation/message price for MicroPayments support with videowhisper_support_micropayments
- Unsupported email provider domains (disable domains with email issues or common for spammers)
- Access contact fields from backend conversation view, by clicking contact
1.7
- Multilanguage conversations (each message can be in different language)
- DeepL integration for translating messages on request
1.6
- Create new converation for specific contact (registered or not registered) and send notification to join
- Invite by email to fill form, open conversation with specific department
- Sort contacts by last form update
- Canned messages/responses
1.5
- Insert audio/video recordings in conversations: webcam, screen, microphone
- Insert file uploads in conversations
1.4
- Custom fields can be added to departments and filled when starting conversations or associated to contacts with forms
- Link parsing in conversation messages & custom fields
- Forms enable contacts to fill and update contact fields
1.3
- MicroPayments integration for paid support: clients pay on request and providers when they answer
- Conversation management (close, delete)
1.2
- Custom support departments for website / report content / contact content owner / contact user
- Integrate Report Content for any post types
- Integrate Contact Owner for any post types
- Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
- Floating support buttons (contact, new messages) on all pages (can be disabled)
- New message counter in backend (site support) and frontend (for creators)
1.1
- First release