Live Support Tickets

Descripción

Support tickets with live chat interface, contact form, frontend and backend conversation management, floating contact icon, report and contact author buttons on content.

  • Support pages in website frontend for starting/accessing conversations
  • Members can open a conversation directly, while visitors have to confirm their email first
  • Admins can see and access open Conversations from backend
  • Report Content button for any post types (configurable)
  • Contact Owner button for any post types (configurable)
  • Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
  • My Conversations page to website frontend, to access own tickets by logged in users
  • Custom support departments for website / report content / contact content owner / contact user
  • Floating support buttons (contact, new messages) on all pages (can be disabled)
  • New message counter in backend (site support) and frontend (for creators)

More features to come …

Capturas

  • Conversation (Ticket) View
  • Buttons on content page
  • Report content support form
  • Floating support button on all pages

Preguntas frecuentes

How does system prevent bulk submissions from “visitor” bots?

A visitor needs to register a contact and confirm email to create a new ticket.

How are tickets secured ?

Each contact (email) has a code to access ticket.

Reseñas

Leer toda la 1 reseña

Colaboradores y desarrolladores

Este software es de código abierto. Las siguientes personas han contribuido a este plugin.

Colaboradores

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Registro de cambios

1.2

  • Custom support departments for website / report content / contact content owner / contact user
  • Integrate Report Content for any post types
  • Integrate Contact Owner for any post types
  • Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
  • Floating support buttons (contact, new messages) on all pages (can be disabled)
  • New message counter in backend (site support) and frontend (for creators)

1.1

  • First release