Facebook Chat Plugin – Live Chat Plugin for WordPress


The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Chats started on your website can be continued in the customers’ Messenger app, so you never lose connections with your customers. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever.

“Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout,” said Ryan Pamplin, CEO of BlendJet. “We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we’ve tripled our sales since offering it as a customer engagement channel.”

Funciones principales del Plugin para Chat

  • No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
  • Chat transcripts are automatically created in the customer’s Messenger account
  • La interfaces ya conocida y moderna de Messenger genera confianza y alienta a tus clientes a ser fieles.
  • You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
  • You can set up hours of availability, auto replies and FAQ to serve customers when you’re not available


  • Facebook Chat Plugin on your website
  • Facebook Chat Plugin on mobile view
  • Starting a conversation via the Chat Plugin
  • Facebook Chat Plugin settings page on first installation
  • Set your desired language, guest mode and customize the greeting text
  • Facebook Chat Plugin settings page after successful setup



Requiere Versión de WordPress: 3.9 ó mayor

Requiere Versión de PHP: 5.2.4 ó mayor

Facebook Presence
In order to use the Chat Plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.


To install the Chat Plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Facebook Chat Plugin’ and click ‘Search Plugins’. Select the plugin authored by ‘Facebook’. You can install it by simply clicking ‘Install Now’.


Sigue la Plataforma de Facebook y control de versiones, Todas las versiones serán compatibles durante 2 años a partir del lanzamiento. La actualización debe ser segura y fácil.

Configurar el plugin para usar por primera vez

After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is “Hi! How can we help you?”
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‘Edit Customer Chat’. To remove the plugin, you can deactivate the plugin/uninstall it.

¡Eso es! Estás todo listo. Ahora todos los visitantes de su sitio web de WordPress verán el plugin de chat para clientes de Messenger y podrán enviarle mensajes.


If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.

Preguntas frecuentes

¿Que necesito antes de configurar el Plugin de Chat en mi sitio web?

Deberá tener una página de Facebook publicada e iniciar sesión en Facebook en su computadora o dispositivo.

¿Cómo funciona el plugin?

El plugin es código JavaScript que corre en tu sitio con WordPress. Habrá una burbuja de dialogo de Messenger que se cargará con tu sitio web en la parte inferior derecha. Tus clientes pueden hacer clic y mensajearte. Trabaja con Movil o desde PC.

¿Dónde puedo ver todos mis mensajes?

Desde Facebook en tu PC, puedes ver todos los mensajes en tu Buzón de la Página. Dirígete a tu Pagina en Facebok y haz clic en ‘Buzón’. En tu Móvil, puedes descargar la app Administrador de Paginas de Facebook y dirígete al Buzón. También puedes vincular la cuenta de tu Pagina con la app de Messenger y acceder a todos tus mensajes desde ahí.

¿Que permisos son necesarios en una Página para habilitar la opción de chat para clientes de Messenger?

Necesitas ser administrador de la Página.

¿Puedo ver análisis de mensajería para mi página de Facebook?

En el escritorio, dirígete a tu página Facebook, y haz clic en Insights en la barra de Navegación. En la parte izquierda, haz clic en Mensajería para ver tus informes de mensajería.

¿Dónde puedo encontrar soporte?

Please refer to our troubleshooting guide for the most common issues and how to resolve them.
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.


30 de julio de 2021
Unfortunately, the plug-in does not work. I don't know why, but it might be interfering with other Plug-ins. 残念ながらプラグインが動作しません。 原因不明ですが、他のプラグインと干渉しているのかも知れませんね。 Used wordpress 5.7.2
29 de julio de 2021
The Messenger plugin is a welcomed addition to our website. It gives visitors a chance to message us without leaving the site.
28 de julio de 2021
I checked out the stats and the usage is minimal no impact on the site. It has only 3 questions that are allowed on the widget and a small icon that is not invasive. Nice one Facebook.
28 de julio de 2021
Straight forward messenger tool with no bells or whistles. Does a job and I've not had any problems. 4 stars because I've clipped two stars off as it won't stop nagging me for a review and there are no settings that I can see to stop it! Really annoying when a plugin does this.
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Registro de cambios

2.2 – Jun 30, 2021

  • Tested up to WordPress 5.7.2
  • Product rename! (“Facebook Chat Plugin”)
  • Fixed PHP8 issues
  • Fixed issue with initialisation of ajax_object (Github issue #10)
  • Improvements and fixes to the Advanced Configuration page deployment selector
  • Added review prompt card to solicit feedback from users

2.1 – May 1, 2021

  • Tested up to WordPress 5.7.1
  • Added new configuration options for admin to specify which pages to deploy the plugin on

2.0 – Dec 1, 2020

  • Tested up to WordPress 5.5.3
  • Added translations for strings on admin panel settings and css fix

1.9 – Nov 3, 2020

  • Tested up to WordPress 5.5.3
  • Added troubleshooting links in plugin settings page and faq’s

1.8 – Sept 28, 2020

  • Tested up to WordPress 5.5.1
  • Added instruction links in plugin install page

1.7 – Aug 5, 2020

  • Tested up to WordPress 5.4.2
  • Added Plugin versioning

1.6 – July 27, 2020

  • Fix security issue

1.5 – April 29, 2020

  • Soluciona el mensaje de error de variable indefinida

1.4 – April 13, 2020

  • Probado en WordPress 5.3.2
  • Simplifica el proceso de instalación

1.3 – June 17, 2019

  • Probado en WordPress 5.2.1
  • Problema de seguridad solucionado

1.2 – February 28, 2019

  • Probado con WordPress 5.1
  • Solucionados problemas con Safari
  • Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading

1.1 – October 31, 2018

  • Plugin actualizado para usar el nuevo SDK JS de Facebook
  • Solucionado: Mensaje de error en código

1.0 – September 24, 2018

  • Plugin lanzado para todos los usuarios